Terms of Sale

Last updated: 05/10/26

Welcome to SpiderFe These Terms of Sale apply to all purchases made through spiderfe.store

By placing an order with us, you agree to these Terms of Sale.

1. Our Products

We sell decorative crystal spheres and related accessories designed to display illuminated/video memories and character-themed imagery.

Product images are provided for illustration. Colours, packaging and minor design details may vary slightly from the images shown on our website.

Where a product includes digital or pre-loaded content, the specific content included will be described on the product page.

2. Orders

When you place an order, you are making an offer to purchase the product.

After receiving your order, we will send you an order confirmation by email. Your order is accepted when we confirm that the product has been dispatched, unless we tell you otherwise.

We reserve the right to cancel an order where there is an obvious pricing error, suspected fraud, or the product is unavailable.

3. Prices & Payment

All prices are displayed on our website in [GBP/£], unless otherwise stated.

The price you pay is the price displayed at checkout, together with any applicable delivery charges.

Payment must be completed using one of the payment methods available at checkout.

UK online sellers must provide customers with clear information about pricing and delivery costs. GOV.UK

4. Delivery

We will deliver your order to the address provided at checkout.

Estimated delivery times are displayed on our website and/or during checkout.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

Unless otherwise agreed, UK online orders should generally be delivered within 30 days. GOV.UK

5. Right to Cancel

If you are a UK consumer purchasing online, you generally have the right to cancel your order within 14 days after receiving the goods, without giving a reason.

After telling us that you wish to cancel, you normally have a further 14 days to return the goods. GOV.UK

To cancel an order, contact us at:

Email: [YOUR EMAIL]

Please include your order number and clearly state that you wish to cancel.

6. Returns

Returned products should be sent back in a suitable condition and, where possible, in their original packaging.

You are responsible for taking reasonable care of the product while it is in your possession.

Where legally applicable, the cost of returning an unwanted item may be the customer's responsibility, provided this was explained before purchase.

Certain cancellation exceptions may apply under UK consumer law. Legislation.gov.uk

7. Refunds

Once a valid cancellation has been made and the product has been returned, we will process the refund in accordance with applicable UK consumer law.

For eligible cancellations, the refund will normally include the cost of standard delivery. We may wait until we receive the returned product, or evidence that it has been returned, before issuing the refund. GOV.UK

8. Faulty or Damaged Products

If your product arrives damaged, defective or does not match its description, please contact us as soon as possible at:

[YOUR EMAIL]

Please provide your order number and photographs/videos showing the problem where appropriate.

Nothing in these Terms limits your statutory consumer rights. UK consumers have legal rights relating to goods being as described, satisfactory quality and fit for purpose. GOV.UK

9. Product Content & Intellectual Property

Our website content, including text, graphics, photographs, logos and other materials, belongs to us or our respective licensors unless otherwise stated.

You may not reproduce or commercially use our website content without permission.

10. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

We will not be responsible for losses caused by circumstances beyond our reasonable control.

Our terms will not affect your legal rights as a consumer. Unfair terms cannot generally be enforced against consumers under UK law. GOV.UK

11. Privacy

When you place an order, we process your personal information to fulfil your purchase, process payment, deliver your order and provide customer support.

For more information about how we use personal information, please see our Privacy Policy.

UK privacy guidance expects businesses to explain what personal information they collect, why they process it, how long it is retained and who it may be shared with. ICO

12. Cookies

Our website may use cookies and similar technologies to provide essential functionality, remember shopping-cart information, analyse website usage and improve your experience.

Where required, we will ask for your consent before using non-essential cookies. ICO

13. Governing Law

These Terms of Sale are governed by the laws of England and Wales, unless applicable consumer protection laws require otherwise.

Nothing in these Terms affects any mandatory consumer rights that apply to you.

14. Contact Us

If you have any questions, complaints or requests regarding your order, please contact:

SpiderFe
Email: younesnguerelessio7@gmail.com
Business Address: LondonNW10 9TJ 
Company Number:+44 7956 883334